Returns & Exchanges Policy
We want you to be completely satisfied with your outdoor living space, which is why we offer a 30-day return window for all swing sets, gazebos, and accessories. Items must be in their original packaging and unassembled to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return.
Prepare for Pickup
Ensure all components are securely packed in their original crates or boxes to prevent damage during transit.
Schedule Freight Collection
For large items like gazebos and swing sets, we will coordinate with a specialized carrier to pick up the shipment from your property.
Inspection and Refund
Once our warehouse verifies the inventory is complete and undamaged, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing